The basic goal of Quality Management System is the ability to supply an integrated range of services geared to the identification and satisfaction of the expectations Customers and all the parties concerned, i.e. company owners, shareholders, employees, vendors, th community.

Customer loyalty and satisfaction is achieved by drawing up and carryng out a Quality Management System that offers the Customer a full vehicle development program, from engineering to production, including plans concerning manufacturing methods and tools, engineering and information instruments and systems adequate to the established objectives.

The Quality Management System and the ERP Integrated Management System provide tools to measure company process capabilities (whether of a technical-management or economic-financial nature), which represent a valuable aid for management in carrying out their responsibilities, resulting in more effective decision-making, a strong stimulus for company growth and competitiveness. In this manner, corporate Owners and Shareholders can derive benefits from industrial development and investment policies.

The involvement of human resources is sought thrugh participation in training programs and responsibility sharing schemes, to valorise their skills and enable the organisation to take full advantage of expert, motivated personnel.

Within the framework of Quality policies and supply process improvement Plans, specific vendor development Plans are drawn up and put in place to qualify, assist and monitor vendor activities, based on th awareness that relations of mutual benefit between STOLA and its vendors improve the ability to creat value.

All these objectives shift the attention of management from mere compliance with product requirements to the more ambitious goal of managing company processes characterised by an ever greater degree of reliability, able to fast-evolving markets and the specific needs of each individual Customer, so as to ensure the excellence of results combined with long-lasting performance.